THE investigation by the Office of Rail and Rod (ORR) into the problems caused to passengers of Govia Thameslink and Northern has begun.
The ORR has appointed Dame Deirdre Hutton, Mike Brown, Anne Heal and Michael Beswick as the expert panel of advisers for the inquiry, which will be led by ORR chairman Professor Stephen Glaister.
Prof Glaister said: “I am pleased that four people possessing such a wide range of experience and expertise have agreed to join the panel supporting this important inquiry.
“The inquiry itself will proceed quickly, but also thoroughly and impartially, to determine exactly what happened, and will develop a set of recommendations to avoid a repetition of such disruption.”
The inquiry will focus on what took place when the timetable was introduced, compared with what should have happened, and will concentrate on where there were differences, and the underlying causes. Initial findings will be published in September, with a final report by the end of the year.
The ORR has also been taking close notice of images of overcrowded station platforms appearing on social media as passengers take to Twitter to complain about a succession of cancelled services.
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